Frequently Asked Questions for Students

Can I buy postage from the mailroom?
I have something to mail that I have already put stamps on; can I give you this to mail?
Can you tell me how much postage to put on this?
I have a prepaid UPS/FedEx/USPS shipping label for something I am returning, can I just give it to you?
Can I put my prepaid UPS/FEDEX/USPS label in FedEx box outside?
Do you have envelopes or packing material?
Can I borrow a dolly for this heavy package I received?
Can I borrow a dolly to move my things?
Can I pick up a package for a friend?
I lost my combination, can you open my mailbox?
I have my combination, I just can’t open this box, is it possible to get a walk through?
I know my combination, I just can’t remember my mailbox number, would you tell me what it is?
Can you tell me my friend’s mailbox number so I can have something put in their mailbox?
Is there a list of student mailboxes? I want to send a bunch of letters via campus mail to my friends.
I have a bunch of cards for different students and I know their box numbers, how should I give them to you?
Can I or my organization put something in every student box?
What are the requirements for mailbox stuffers?
Can I give you a package for my friend?
My package’s tracking info shows that delivery was attempted but you were closed. What is going on with my package?
I am having something delivered on Saturday are you open then?
When do you get your mail and package deliveries?
I am going abroad what happens to my mail and packages?
I am going on leave, what happens to my mail?
I am withdrawing, what happens to my mail?
I am leaving for the summer break and want my mail sent to an address other than my home address, can you do that?
Is my campus box a P.O. Box?
Someone is sending me something that requires a signature, how will that be handled?
Something was shipped here using the name of one of my parents, what will happen?
My package will need to be refrigerated, what should I do?
When does the mail go out?
How do I change my address to Scripps, can I just do it through the Post Office?
My permanent address is changing, does that information go to the mailroom?
Why are the first year students using a different address than we were told to use?

Can I buy postage from the mailroom?

This is not actually a post office and we cannot accept cash from students.

Stamps may be purchased at the student store, the bookstore, or  Honnold Library’s Connection office.

I have something to mail that I have already put stamps on; can I give you this to mail?

Yes, please put letters in the box behind you marked “Stamped US Mail” even if it is going to an international destination. We can take anything with stamps up to 13 ounces. This rule comes from the United States Postal Service and has to do with security of the mail system.

Can you tell me how much postage to put on this?

Certainly! Again, anything over 13 oz. must go to the post office though.

I have a prepaid UPS/FedEx/USPS shipping label for something I am returning, can I just give it to you?

Unfortunately no, the college considers this to be a liability issue (i.e. if it never arrives and we were the last ones to have it, the blame is on us). If you have a prepaid Fedex or UPS lable (the company has provided a return label for you to send it back), you may take it to Connection in the Honnold Library. Anything dropped off before 4pm will go out the same day.

Can I put my prepaid UPS/FEDEX/USPS label in FedEx box outside?

Only if it has a FedEx Express label. Fedex Ground, UPS, and USPS Returns can be taken to Connection at Honnold Library.

Do you have envelopes or packing material?

I’m sorry no, you may purchase envelopes at the Student Store, Honnold Library Connection, or the Huntley Bookstore.

Can I borrow a dolly for this heavy package I received?

If you are taking a large package, you may use one of our dollies, but we will need your cell phone as collateral. You will need to return it as soon as possible and before we close for the day.

Can I borrow a dolly to move my things?

There are dollies in each of the dorms. Ask your RA for their locations.

Can I pick up a package for a friend?

Only if it is has been authorized via an email from your friend. Just have them respond to the notification email saying that it is okay if you pick it up. A phone call is not sufficient as we cannot prove who the caller is. You will need your ID to pick the item up.

I lost my combination, can you open my mailbox?

It is your responsibility to keep track of your mailbox information. To open it, we will need your Scripps ID card and we will open your mailbox once per semester. After we open it, please take note of the combination that is inside the door either by writing it down or putting it someplace that you won’t forget it such as by taking a picture or adding it to the contacts in your phone.

 

Combinations and box numbers are now also on the student portal

I have my combination, I just can’t open this box, is it possible to get a walk through?

Certainly, it would be our pleasure to go over the steps with you. We just need your Scripps ID card to make sure that this is the correct box.

I know my combination, I just can’t remember my mailbox number, would you tell me what it is?

You can find that information on the student portal under profile information.

Can you tell me my friend’s mailbox number so I can have something put in their mailbox?

No, we are not allowed to give out mailbox numbers for students to protect your privacy. You may however give the item to us along with the student’s name and we will put it in the correct box.

Is there a list of student mailboxes? I want to send a bunch of letters via campus mail to my friends.

There is currently no directory of student mailboxes that exists for student use. We will happily look up this information for you if you have the student’s name on the envelope.

For large amounts (more than 10), please put anything without a box number in alphabetical order by last name. Please understand that there will be some delay in getting them in the boxes depending on the amount and the amount of work we have to do and it may be better just to send them an email if this is something that is urgent.

I have a bunch of cards for different students and I know their box numbers, how should I give them to you?

Thank you for finding out the box information! Please provide anything with box number on them in numerical order.

Can I or my organization put something in every student box?

Any mailbox stuffers must have the approval stamp from SARLO. You will need to stop by the SARLO office for the approval of the sheet from which you will make the copies (they will not stamp 900 sheets).

Keep in mind that a large percentage of students pay no mind to paper event notifications and recycle them immediately after picking them up. If there are better, electronic ways of advertising, it may be a better use of your organization’s limited funds to just use Facebook or to make a few nice posters rather than 900 little black and white sheets of paper.

What are the requirements for mailbox stuffers?

We require 48 hours notice, that each piece by at least one quarter of an 8.5″ X 11″ sheet of paper, and that they bear the approval stamp of SARLO.

Can I give you a package for my friend?

Yes, just give us the name of your friend and we will send that person a notification that there is a package to pick up.

My package’s tracking info shows that delivery was attempted but you were closed. What is going on with my package?

Usually you will only see this with parcels being delivered by the US Postal Service and it just means that it arrived after the postal employee who delivers to the Claremont Colleges departed in the morning. It will be delivered the following business day. Just keep watching your email for our notification.

I am having something delivered on Saturday are you open then?

We are not open on Saturday, our school year hours are Monday-Friday 8AM to 5PM. Anything marked for Saturday delivery will be delivered on Monday.

When do you get your mail and package deliveries?

Deliveries occur throughout the day. US Mail and Packages arrive in the morning, usually by 9:00 am. All mail is put away and package notification emails are usually sent by 10:30. These times may vary based on how many packages and how much mail we receive.
UPS Ground and Express and FedEx Express are typically delivered by 10:30 and all notifications sent by 11:30 depending on the number of packages we received.

Ground shipments from FedEx or OnTrac occur between 12:00 and 4:30 usually, but these are not time definite services and can occur up to the end of our business day.

I am going abroad what happens to my mail and packages?

Your mail will be forwarded to the address that you have on file with the registrar. Any packages that arrived that cannot be forwarded will be held until you return unless you notify us that a friend will be picking them up on your behalf.

I am going on leave, what happens to my mail?

We will forward your first class mail. Anything that is unable to be forwarded will be returned to sender. You are responsible for changing your address and keeping the registrar’s office informed of your current mailing address.

I am withdrawing, what happens to my mail?

We will forward your first class mail for one semester. Anything that is unable to be forwarded will be returned to sender or refused. It is your responsibility to update your address with anyone who might send you things.

I am leaving for the summer break and want my mail sent to an address other than my home address, can you do that?

Yes, just write it down for us and tell us the end date if you will not be there the entire summer.

Is my campus box a P.O. Box?

No. It is a campus box. Make sure you don’t use the term PO Box when giving out your address. If you are ordering from a company that uses address verification software, tell them to override their settings, even if you have to call them. Insist that it’s not a PO Box.
Do not use any other street address than 345 E 9th St or your package will be delayed.

Someone is sending me something that requires a signature, how will that be handled?

The mailroom staff signs for any items being delivered to the college.

Something was shipped here using the name of one of my parents, what will happen?

If you do not warn us ahead of item, packages not addressed to you specifically, even if the last name matches may be returned to sender. If at all possible, try to have your name listed after “C/O” for “in care of” on the address and always use your box number so we have a second piece of information to reference when trying to figure out to whom a package belongs.

My package will need to be refrigerated, what should I do?

We have no refrigeration capabilities so you will need to pick it up as soon as possible. We will notify you by email and text message (if we have a number on file for you) when your package arrives. If you cannot pick it up by closing time, you can have a friend do it, just email us that person’s name and make sure they have their Scripps ID or a government issued photo ID. (license, passport, etc.)

We are not responsible for spoilage.

When does the mail go out?

Due to cutbacks at the US Postal Service, mail is picked up only when deliveries are made which is typically in the morning at 8:30am. Any outgoing mail is picked up if afternoon deliveries occur, but this is not a guaranteed occurrence, so if you have time sensitive things requiring a postmark by a certain date, you will want to drop it at the post office on Harvard Ave and 2nd Street in the Village.

How do I change my address to Scripps, can I just do it through the Post Office?

You cannot file a change of address form with the Post Office for this, you will have to communicate directly to any people or companies that might send you important mail that you have a new address.

My permanent address is changing, does that information go to the mailroom?

No, it needs to be changed at the Registrar’s office.

Why are first year students using a different address than we were told to use?

Over the next four years we are changing the address that students use from 1030 Columbia Ave to 345 E 9th St so that we can more easily separate student mail from faculty/staff mail and so that couriers not familiar with Scripps will be directed to the physical address of the Mail Room rather than 1030 Columbia address which is actually the address of Balch Hall.

Using the new address does not change where your mail or packages will be delivered and will not cause delivery delays.