An Additional FAQ for current students is available here
|How soon may I begin shipping items to the mailroom?|
|When do we get our mailbox numbers and combinations?|
|What happens if I lose my mailbox combination?|
|Will I have the same box number all four years?|
|How should I address anything I ship to Scripps College?|
|Why can’t we put PO Box in our address?|
|How will I know that my package has arrived?|
|What happens if I forget to put my box number on a package or letter?|
|What do I do if I have to have something shipped with a parent or guardian’s name on it?|
|How do I pick up packages during orientation?|
|How do I ship a larger items such as a bike, TV, or mattress?|
|Are dollies available for moving my packages when I arrive for orientation?|
|I will regularly receive medicine that requires refrigeration, how will that be handled?|
|Is the mailroom also a post office?|
|How do I reach the mailroom for additional questions?|
|I was told that something I am sending will require a signature to be delivered, how will that be handled?
We know that you are excited to come to Scripps, but we do ask that you please do not send anything larger than a book before August 12th as this is the date that we have access to our larger storage area in Vita Nova Hall, which is where first year students will pick up their packages during New Student Orientation.
Your assigned mailbox numbers will be sent via email to your new Scripps College email address with your housing notification email.
Please note: We cannot give mailbox numbers out over the phone to protect the privacy of our students.
You can retrieve your combination and mailbox number on the student portal at any time. Many students add the combination as a contact in their phones so that even if you get a new phone, the information will follow you.
Yes. Unlike other colleges and universities where mailbox numbers change with dorm assignments, Scripps College has a centrally located mailroom allowing you to keep the same number all four years.
Please address mail and packages in this manner:
Student’s Legal Name (No Nicknames Please)
345 E 9th St. PMB #_________ (insert student box number – DO NOT USE “P.O. BOX”)
Claremont, CA 91711-5917
Using PO Box on mail may route your mail to the post office box section of the Claremont, CA Post Office causing delivery delays, returned mail, and possibly the loss of the mail piece.
For every package or item with a tracking number you receive, you will receive an automated email from the manager of the Mail Center (Alane Caldwell, ACaldwel@scrippscollege.edu ) letting you know that the package has arrived. The subject line will tell you the size of the package (box, flat or tube) which helps us find the package(s). The email will also give you other information about the package such as the sender and any other information we feel would be helpful.
We can also arrange for an automated text message to be sent for each package, but this will require student sign up during Orientation because we need to know the cell phone number for our system to be able to send the message. You may also send us an email at Tmailrm@scrippscollege.edu to sign up for texts before you arrive. We just need your full legal name (as there may be others with your same nickname) and cell phone number.
We will notify you again after one week if your item is not picked up from the mailroom as we have very limited storage and cannot hold packages for more than a week.
We recommend putting your box number on anything that will arrive here, just in case there is other information missing on the label or if the label has been damaged so we can look you up. Be sure to inform parents, grandparents, or anyone else who may send you items of your box number. Letters that are addressed without the box number may be delayed while we look up the correct box number.
This scenario happens mostly with new phones, expensive electronic items, credit cards, or other cases where a company does not allow the “ship to” name to be different than the “bill to” name. Sometimes they will allow adding the student’s box number, which helps in verifying the correct recipient. If you are aware that this may happen, please notify us as soon as possible so we know what to do when we receive it. We do our best to determine who the actual recipient is, but if a recipient cannot be determined, we will return mail and packages the following day.
During New Student Orientation, packages for first years are picked up at Vita Nova Hall Auditorium, one courtyard over from the mailroom. You will need to have your brand new Scripps College ID before picking up. Parents picking up for students will need to bring your student’s ID also.
As a general rule if the vendor will ship it we will receive it; however, it is imperative that larger items be picked up promptly once you have been notified of their arrival.
Students are responsible for moving their large item to its final destination.
Yes, dollies are available during orientation . We do take a cell phone or a driver’s license as “collateral” so that we make sure our dollies return in a timely fashion as they are in high demand during this time.
Upon receiving an item that is perishable, along with getting an email notification, we will also contact you via text message if your number is available from the Dean of Students office. Please be advised that we do not have any refrigeration capabilities, so promptly picking up your item will be the best method to avoid spoilage.
The Scripps Mailroom is not a contract post office. We do not sell postage to students and we are limited to accepting outgoing stamped mail that weighs less than 13 ounces due to current postal regulations. Postage and a variety of shipping services are available from the Claremont University Consortium Mail Services, which is conveniently located across Columbia Ave in the Honnold Library.
The mailroom staff will sign for all packages on behalf of all on campus students for all packages from all couriers which require signature delivery
The Mail Center receives mail twice a day. We get our first delivery early in the morning around 8:30am and the second delivery in the afternoon usually between 1pm and 3pm. Packages that arrive to the postal distribution center after that time show “delivered” but are actually delivered to Scripps the next day. Please wait until you see a package notification email from the Mail Center before coming to pick up your package. Consider this information when ordering your packages so that if you need something for a specific date or event it will arrive on time, especially since we are not open over the weekend.