Frequently Asked Questions for Incoming Students

An Additional FAQ for current students is available here

How soon may I begin shipping items to the mailroom?
When do we get our mailbox numbers and combinations?
What happens if I lose my mailbox combination?
Will I have the same box number all four years?
How should I address anything I ship to Scripps College?
Why can’t we put PO Box in our address?
How will I know that my package has arrived?
What happens if I forget to put my box number on a package or letter?
What do I do if I have to have something shipped with a parent or guardian’s name on it?
How do I pick up packages during orientation?
How do I ship a larger items such as a bike, TV, or mattress?
Are dollies available for moving my packages when I arrive for orientation?
I will regularly receive medicine that requires refrigeration, how will that be handled?
Is the mailroom also a post office?
How do I reach the mailroom for additional questions?
I was told that something I am sending will require a signature to be delivered, how will that be handled?

How soon may I begin shipping items to the mailroom?

We know that you are excited to come to Scripps, but we do ask that you please do not send anything larger than a book before August 17th as this is the date that we have access to our larger storage area in Vita Nova Hall, which is where first year students will pick up their packages during New Student Orientation.

When do we get our mailbox numbers and combinations?

Your assigned mailbox numbers will arrive with your New Student Orientation Packets and will also be sent via email to your new Scripps College email address once it is created.

Once you have access to your Scripps Email, please be sure to file that email so you will always have your combination stored in an easy to find place.

Please note: We cannot give mailbox numbers out over the phone to protect the privacy of our students.

What happens if I lose my mailbox combination?

We do have a policy of providing mailbox combinations to students who have misplaced them only once per semester. Many students add the combination as a contact in their phones so that even if you get a new phone, the information will follow you.

Will I have the same box number all four years?

Yes. Unlike other colleges and universities where mailbox numbers change with dorm assignments, Scripps College has a centrally located mailroom allowing you to keep the same number all four years.

How should I address anything I ship to Scripps College?

Please address mail and packages in this manner:

Student’s Legal Name (No Nicknames Please)
Scripps College
PMB #_________ (insert student box number – DO NOT USE “P.O. BOX”)
345 E 9th St
Claremont, CA 91711-5917

Why can’t we put PO Box in our address?

Using PO Box on mail may route your mail to the post office box section of the Claremont, CA post office causing delivery delays, returned mail, and possibly the loss of the mail piece.

How do I know that my package has arrived?

For every package you receive, you will receive an automated email from the manager of the Mail Center (Alane Caldwell) letting you know that the package has arrived. The subject line will tell you the size of the package (box, flat or tube) which helps us find the package(s). The email will also give you other information about the package such as the sender and any other information we feel would be helpful.

We will notify you again after one week if you item is not picked up.

We can also arrange for an automated text message to be sent for each package, but this will require student sign up during orientation because we need to know the cell phone carrier name for our system to be able to send the message.

To sign up for text messages, send an email to tmailrm@scrippscollege.edu with your phone number and carrier name.

What happens if I forget to put my box number on a package or letter?

We highly recommend putting your box number on anything that will arrive here, just in case there is other information missing on the label or if the label has been damaged so that we can have an alternate method of locating the recipient.

Be sure to inform parents, grandparents, or anyone else who may send you letters or packages of your box number. Letters that are missing the box number may be delayed while we look up the correct box number.

What do I do if I have to have something shipped with a parent or guardian’s name on it?

This scenario happens mostly with new phones, expensive electronic items, credit cards, or other cases where a company does not allow the “ship to” name to be different than the “bill to” name. If you are aware that this may happen, please notify us as soon as possible so we know what to do when we receive it. We do our best to determine who the actual recipient is, but if a recipient cannot be determined, we will return mail and packages the following day.

How do I pick up packages during orientation?

During New Student Orientation, packages for first year students are picked up at Vita Nova Hall Auditorium, one courtyard over from the mailroom. You will need to have your brand new Scripps College ID before picking up. Parents or family members picking up for students while they are taking part in Orientation programming will also need to bring that ID in order to pick up packages.

How do I ship a larger items such as a bike, TV, or mattress?

As a general rule if the vendor will ship it we will receive it; however, it is imperative that larger items be picked up promptly once you have been notified of their arrival.

Students are responsible for moving their large item to its final destination.

Will dollies be available for moving my packages when I arrive for orientation?

Yes, dollies are available during orientation . We do take a cell phone or a driver’s license as “collateral” so that we make sure our dollies return in a timely fashion as they are in high demand during this time.

I receive medicine that requires refrigeration, how will that be handled?

Upon receiving an item that is perishable, along with getting an email notification, we will also contact you via text message if your number is available from the Dean of Students office. Please be advised that we do not have any refrigeration capabilities, so promptly picking up your item will be the best method to avoid spoilage.

How do I reach the mailroom for additional questions?

You may reach us by emailing Alane Caldwell at acaldwel@scrippscollege.edu, by telephone at 909-607-3708, or by texting our Google Voice number (323) 790-6174.

Is the mailroom also a post office?

The Scripps Mailroom is not a post office. We do not sell postage to students and we are limited to accepting stamped mail that weighs less than 13 ounces due to current postal regulations.

We also cannot accept prepaid “return” shipments.

Postage stamps are sold at the Scripps College Student Store (which is adjacent to the mailroom) and we can tell you how many stamps should be used on the envelope.

Postage and a variety of shipping services are also available from the Claremont University Consortium Mail Services which is conveniently located across Columbia Ave in the Honnold Library. They take cash, credit cards, and Claremont Cash. They will also take any prepaid “return” shipments you have if you need to send an item back that you have ordered.

I was told that something I am sending will require a signature to be delivered, how will that be handled?

The mailroom staff will sign for all packages on behalf of all on campus students for all packages from all couriers which require signature delivery